Inside this report, you’ll learn about the power of customer service, and why it ultimately makes or breaks a company.
You’ll hear the stories of great customer service superstars such as Harry Selfridge and Dale Carnegie, and how you can become one yourself.
There are several difficult types of difficult customers, learn to deal with them all, including the aggressive one, the high priority one, the one who knows more than you, the one who never says a good thing about anything or anyone, and the one who never complains to your face.
Good customer service is important, and expensive, but not more expensive than finding new customers to replace those who are driven away by bad service.
Finally, learn how to deal with customers. Even though the customer is not always right, your goal will be to resolve issues without reminding them of that, and this report helps you do that.
