Here is what you get with this Teach Your Tribe kit:
The Step-by-Step Script Covers:
- Welcome to the Webinar:
- Topic Intro: 10 Difficult Client Situations and How to Manage Them with Grace and Ease
- Training Content:
- Problem One: Your Client Has Trouble with Boundaries
- Step 1: Create Collaborations Guidelines
- Step 2: Create Auto-Reply Messages Outside of Office Hours
- Step 3: Stick to Your Guns
- Problem Two: Your Client Misses Appointments or Deadlines
- Step 1: Put Your Policy Concerning Missed Appointments and Deadlines in the Client Contract
- Step 2: Learn to Recognize a Pattern
- Step 3: Understand that it is Sometimes Necessary to Terminate the Relationship
- Problem Three: Your Client Signs the Contract, Then Changes Her Mind
- 3 Options for Resolving This Issue
- Problem Four: Informing Long-Time Clients of Rate Increases
- 5 Things to Consider When Raising Your Rates
- Problem Five: Potential New Client is a Bad Fit for One-on-One Services
- Step 1: Begin by Suggesting Options from Your Offerings
- Step 2: Explain that Not Right Now isn’t Exactly No
- Problem Six: Potential New Client is a Bad Fit For You Overall
- Reason 1: Personality Conflicts
- Reason 2: They Aren’t Ready to Chance
- Reason 3: They Aren’t Coachable
- Reason 4: They Aren’t Ready to Invest in Themselves
- Problem Seven: Amazing Potential Client Can’t Afford Your Rates
- 3 Alternative Options that Create an Opportunity for this Type of Client
- Problem Eight: Client Unexpectedly Bails
- Step 1: Find Out What Went Wrong or Why the Client is Leaving
- Step 2: Make an Offer for Other Ways to Continue Your Relationship
- Step 3: Consider Flexibility to Continue the Relationship
- Problem Nine: Client Constantly Requests Out-of-Scope Work or Support
- Solution 1: Attach a Price to the Request
- Solution 2: Refer Client to Original Contract Terms
- Solution 3: Refer the Client to Someone Else for Out-of-Scope Tasks
- Problem Ten: Client Isn’t Doing the Work
- Option 1: Suggest to the Client that the Lack of Follow-Through Indicates They Aren’t Ready
- Option 2: Suggest Alternative Solutions that Require Lower Levels of Committment
- Option 3: Suggest Other Self-Help Resource
Plus, You’ll Also Get All these Valuable Templates + Tools:
- Worksheet
- 4 Week Done-for-You Calendar
- Action Checklist
- Resource Directory with Links to Tools & Resources
- 21 Ideas Blueprint
- PowerPoint Slides
